Well, there are plenty of video calling and text messaging apps available on the mobile operating system, but on a desktop operating system, we only have a few options. Skype is one of the best and most used video calling and collaboration solution for business and personal users.
We are pretty sure that each and every person in this world knows about Skype. Skype is now available on almost all major platform including Android, iOS, Windows, Linux, etc. Skype allows users to make free video and voice calls. However, just like all other video calling apps, Skype also has some problems.
Recently, more and more Skype users are complaining about Skype calls don’t go through an error message. Not just that, few users have also complained about Skype calls won’t work, skype calls won’t show up, Skype calls failing. So, in this article, we have decided to share a few best methods to fix Skype calling errors.
How To Fix ‘Skype Call Didn’t Go Through’ Problem On Windows 10
The methods which we are going to share below will help you fix most of the skype related problems. So, let’s explore a few best methods to fix Skype calls don’t go through the issue.
#1 Deleting the Shared.xml file
Well, few Windows users have reported that they have fixed Skype errors by deleting the shared.xml file from the app data folder. Well, it’s not sure-shot that deleting the file will fix Skype errors, but it does no harm. So, in this method, we are going to delete the Shared.xml files to fix Skype Calls don’t go through error.
Step 1. First of all, open the Task Manager and from there close the Skype app.
Step 2. In the next step, press Windows Key + R and it will open up the RUN dialog box.
Step 3. On the RUN dialog box, you need to type in %appdata%skype and then press Enter.
Step 4. Now there you need to find and delete the shared.xml file.
That’s it, you are done! Now just restart the computer and the Skype errors will probably be fixed.
#2 Update Your Skype App
Well, if you want to enjoy Skype to its very best, then you need to install all pending updates. There might be some bug in the older version of Skype which is causing the error message which can only be fixed by installing the updates. So, in this method, we are going to update the Skype app to solve Skype calls don’t go through errors.
Step 1. First of all, open Skype on your Windows computer.
Step 2. In the next step, head to the Help > Check for Updates
Now Skype will check for available updates and will download it. Once updated, restart your computer and you will be able to use Skype without any errors.
#3 Reinstall Skype
Well, if the Skype calls still didn’t go through, then you need to reinstall the Skype. Reinstalling the application will reset all user-made settings which will probably fix the error messages. So, here’s how you can reinstall Skype on Windows.
Step 1. First of all, open Control Panel on your Windows computer.
Step 2. Now on the Control Panel, search for ‘Skype’.
Step 3. Once done, click on it and select ‘Uninstall’
Step 4. Once uninstalled, reinstall the software again.
That’s it, you are done! This is how you can reinstall Skype app to fix calls don’t go through error messages.
#4 Check the Internet Options
Skype errors like calls don’t go through can also occur due to internet options. In fact, most of the time it was the incorrect internet settings that lead to Skype errors. So, in this method, we need to change the internet options to fix Skype errors like calls can’t connect, calls didn’t go through, calls won’t show up, etc.
Step 1. First of all, press Windows Key + S and open on the search box, you need to enter Internet Options. Open Internet Options from the list.
Step 2. On the internet options, head to the ‘Advanced’ tab.
Step 3. On the advanced tab, enable the ‘Use SSL 3.0’, ‘Use TLS 1.0′, Use TLS 1.1’. Finally, click on ‘Apply’ then on ‘Ok’.
That’s it, you are done! Now just restart your computer for the changes to take effect. After the restart, open Skype app and you can connect to the internet without any problem.
#5 System Restore
Well, System Restore restores the operating system to the previous restore point. That means system restore will delete important settings and data that has been saved after creating a restore point. So, make sure to backup your important files and passwords before you perform a system restore. This method will roll back the operating system to its previous state which will probably fix the Skype errors. Here’s how to perform a System Restore on Windows 10.
Step 1. First of all, open Control Panel.
Step 2. On the control panel, search for System Restore and open it.
Step 3. If you have created the backup for your system before, then you will see that backup in the ‘System Restore’ panel. Click the restore point and then click on ‘Next’
Step 4. Now follow the on-screen instruction to complete the System Restore.
That’s it, you are done! Now restart your computer and open the Skype app. This will most probably fix the Skype error messages.